How to Log In to the Content Automation Platform

Please visit How to log in to Content Automation in the Smartsheet Help Center. Starting December 29, 2023 the Brandfolder Knowledge Base will only live on Smartsheet Help.


This article applies to the following Content Automation permission levels: 

✅  Contributor ✅  Author ✅  Designer  ✅  Admin


Our Content Automation platform enables you to log in directly after setting up your account with us. This will be a standard login for the majority of users. Organizations can log in via direct login and single sign-on (SSO). Below are the steps to log in via either method.

How to log in via direct login

  1. Visit the web address of your account subdomain - [myaccount]
  2. Type in your account email address in the email section.
  3. Type in the password you have created.
  4. Select Log in.

How to log in via single sign on (SSO)

  1. Visit the web address of your account subdomain - [myaccount]
  2. Select the Via SSO option.
  3. Select the green Log in via Single Sign On button. 
  4. This will transfer you to your company login page, where you can log in directly.


Frequently asked questions

What if I am having trouble logging in?

Choose Forgot your password below the login button. You'll receive a link after you provide the email address linked to your account, allowing you to reset your password. If you don't receive a new password select, Didn't receive confirmation instructions? 

If you have attempted to log in with the incorrect password too many times, your account will lock. You can request unlock instructions to regain access to your account by clicking on Account locked or didn't receive unlock instructions

If you still face issues after exhausting the above options, please contact Support directly by emailing

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