Please visit Switch Content Automation accounts in the Smartsheet Help Center. Starting December 29, 2023 the Brandfolder Knowledge Base will only live on Smartsheet Help.
This article applies to the following Content Automation permission levels:
| ✅ Contributor | ✅ Author | ✅ Designer | ✅ Admin |
Within Content Automation, users can belong to multiple accounts using the same email address and password login information. A user will only belong to multiple accounts if an Administrator sets this up during account configuration.
How to switch accounts
- Navigate to the bottom left corner of the general navigation area. Here you can view the account you are currently in.
- Select the kebab menu
next to your name on the bottom left-hand of your screen. This directs you to a menu with the option to Switch Accounts. Selecting this will lead you to a dropdown box with all accounts you can access.
- You can now search for an account or click on any of the accounts listed in the drop-down menu to switch to another account.
- If you are already logged in, you can also change accounts by visiting the account’s subdomain. eg:http://example.outfit.io
Frequently asked questions
Why can I only see one account?
Only users with access to multiple accounts will be able to switch accounts. If there is an account you feel you should have access to that doesn't appear, please contact your administrator.