Please visit User notifications in the Smartsheet Help Center. Starting December 29, 2023 the Brandfolder Knowledge Base will only live on Smartsheet Help.

Brandfolder offers a notifications experience that lets you stay updated on what is happening in your Brandfolder both in-app and via email. 

Viewing and Managing Notifications 

  1. Navigate to Hi, [Your Name] in the top right corner and select My Profile
  2. You will be redirected to your profile page. On the left-hand side, you will find options for Notifications and Notification Settings. mceclip0.png

Notifications 

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The notifications area allows you to view updates, alerts, and requests for your Brandfolders. The notifications you see in this area depend on your user permission level. You can filter notifications by type by using the dropdown menu in the top right-hand corner of the page.

At the end of this article, you will find a chart addressing what notifications you can expect based on your user permissions. 

Notifications found in this area are deleted after 180 days (6 months).

Notification Settings

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The notification settings area is where users can opt-in and out of receiving email notifications. By default, all users are opted into receiving email and in-app notifications.

 

Do note that you can't unsubscribe from in-app notifications. 

 

The first opt-in and out option is for marketing news and information sent via email. This is for Brandfolder marketing information, not for your company's marketing team. 

The second opt-in area is for Brandfolders, Collections, and Workspaces. Here you can elect to receive email notifications for all Brandfolders, Collections, or Workspaces or personalize your notification experience. 

 

Notification Details

Brandfolder has 16 notification types. Receiving notifications depends on your user permissions on the resource and actions you may have taken within the resource. Below you will find two charts that outline the notification experience. 

Hourly notifications sent via email, titled You've Got Notifications! 

Notification type The recipient will always receive  Recipient IF opted into specific resource notifications Other recipients not based on user permission 
Access Request   Owner and admin  
Invite Accepted   Owner and admin  
Guest (Simple) Password Change   Owner and admin  
Privacy Change   Owner and admin  
Comment   Owner, admin, collaborator, and guest  
Attachment Duplication   Owner, admin, and collaborator  

Asset Will Expire

(sent 1 week before expiration)

  Owner, admin, and collaborator Asset creator, last person to update an asset, guests (not anonymous) who downloaded an asset
Asset Expiration   Owner, admin, and collaborator Asset creator, last person to update an asset, guests (not anonymous) who downloaded the asset
Asset Publish   Owner, admin, and collaborator Asset creator, last person to update an asset, guests (not anonymous) who downloaded the asset
Approval of all assets   Owner, admin, and collaborator Asset creator, last person to update asset

Partial Approval

(For example: when your account requires approval from two admins but only one has approved)

  Owner, admin, and collaborator Asset creator, last person to update asset
Unapproval   Owner, admin, and collaborator Asset creator, last person to update asset
Asset Upload from any user   Owner, admin, collaborator, and guest  
Message Admin specifies permission level    
Share Link Activity   Share link creator  
Template Approval Requests   Owner, admin (at Organization and Brandfolder level)  

 

Weekly notifications that are sent via email titled Updates to your Brandfolder(s) in the past week

Notification Type Recipient Always Recipient IF opted into resource notifications Other Recipients 
Weekly Digest (Org & Brandfolder) Admin and Owner    
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