Please visit User notifications in the Smartsheet Help Center. Starting December 29, 2023 the Brandfolder Knowledge Base will only live on Smartsheet Help.
Brandfolder offers a notifications experience that lets you stay updated on what is happening in your Brandfolder both in-app and via email.
Viewing and Managing Notifications
- Navigate to Hi, [Your Name] in the top right corner and select My Profile.
- You will be redirected to your profile page. On the left-hand side, you will find options for Notifications and Notification Settings.
Notifications
The notifications area allows you to view updates, alerts, and requests for your Brandfolders. The notifications you see in this area depend on your user permission level. You can filter notifications by type by using the dropdown menu in the top right-hand corner of the page.
At the end of this article, you will find a chart addressing what notifications you can expect based on your user permissions.
Notifications found in this area are deleted after 180 days (6 months).
Notification Settings
The notification settings area is where users can opt-in and out of receiving email notifications. By default, all users are opted into receiving email and in-app notifications.
Do note that you can't unsubscribe from in-app notifications.
The first opt-in and out option is for marketing news and information sent via email. This is for Brandfolder marketing information, not for your company's marketing team.
The second opt-in area is for Brandfolders, Collections, and Workspaces. Here you can elect to receive email notifications for all Brandfolders, Collections, or Workspaces or personalize your notification experience.
Notification Details
Brandfolder has 16 notification types. Receiving notifications depends on your user permissions on the resource and actions you may have taken within the resource. Below you will find two charts that outline the notification experience.
Hourly notifications sent via email, titled You've Got Notifications!
| Notification type | The recipient will always receive | Recipient IF opted into specific resource notifications | Other recipients not based on user permission |
| Access Request | Owner and admin | ||
| Invite Accepted | Owner and admin | ||
| Guest (Simple) Password Change | Owner and admin | ||
| Privacy Change | Owner and admin | ||
| Comment | Owner, admin, collaborator, and guest | ||
| Attachment Duplication | Owner, admin, and collaborator | ||
|
Asset Will Expire (sent 1 week before expiration) |
Owner, admin, and collaborator | Asset creator, last person to update an asset, guests (not anonymous) who downloaded an asset | |
| Asset Expiration | Owner, admin, and collaborator | Asset creator, last person to update an asset, guests (not anonymous) who downloaded the asset | |
| Asset Publish | Owner, admin, and collaborator | Asset creator, last person to update an asset, guests (not anonymous) who downloaded the asset | |
| Approval of all assets | Owner, admin, and collaborator | Asset creator, last person to update asset | |
|
Partial Approval (For example: when your account requires approval from two admins but only one has approved) |
Owner, admin, and collaborator | Asset creator, last person to update asset | |
| Unapproval | Owner, admin, and collaborator | Asset creator, last person to update asset | |
| Asset Upload from any user | Owner, admin, collaborator, and guest | ||
| Message | Admin specifies permission level | ||
| Share Link Activity | Share link creator | ||
| Template Approval Requests | Owner, admin (at Organization and Brandfolder level) |
Weekly notifications that are sent via email titled Updates to your Brandfolder(s) in the past week
| Notification Type | Recipient Always | Recipient IF opted into resource notifications | Other Recipients |
| Weekly Digest (Org & Brandfolder) | Admin and Owner |