How can I get more help using Brandfolder?

Brandfolder offers multiple avenues for reaching our Support team or accessing Brandfolder materials which users may find helpful. This article will cover all the options that may be found under the Support dropdown for your Brandfolder.

 

Accessing the Knowledge Base

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Our Knowledge Base is a searchable database of step by step instructions and frequently asked questions. We consistently update and add to this database and welcome any feedback you may have. You can always access the Knowledge Base at help.brandfolder.com as well.

 

Email Support

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Selecting the Email Support option will open a ticket with the Brandfolder Customer Support team. Emails sent to the Support team are generally answered within the same day when submitted during business hours, Monday-Friday.

 

Live Chat

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Selecting the Live Chat option will open a Live Chat with the Brandfolder Customer Support team. Live Chat is available from 8:30am-5:00pm MST, Monday-Friday. The indicator will be green if Live Chat is currently available, or red if Live Chat is not currently active. Live Chat is not available on every account and is an option your Administrator will enable.

 

Custom Support Contact

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If the Brandfolder Administrators have identified an internal point of contact to help with questions you will see a [Company Name] Support option. Selecting this option will send an email directly to the company's internal point of contact who can answer Brandfolder questions.

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