This article applies to the following Content Automation permission levels:
| ✅ Contributor | ✅ Author | ✅ Designer | ✅ Admin |
Please note, if you have any questions specifically about Content Automation Template restrictions (e.g. unable to add a photo, adjust elements or change text), please contact your administrator, as they are responsible for deciding what functionality is available in the template.
How to get in touch with the Support team
For quick and easy assistance, we encourage you to check out the available articles in our Help Center! Simply type a keyword (e.g. documents) into the search bar at the top of the page to display all of our relevant guides.
If you can't find what you are looking for in the Help Center, the Support Team is here to answer any questions you may have.
There are several ways to contact our Support team. You can do this either by:
- Reaching out via live chat. Live chat is available M-F, 8:30am-5:00pm MST.
- Emailing support@brandfolder.com directly.
When a member of our team is online, the chat function allows you to start a live conversation with them instantly. During our non-service hours, you will be directed to the contact form and a member of our team will get back to you during support hours.
Frequently Asked Questions
How can I view a chat conversation once a chat session has ended or has been accidentally disconnected?
Soon after a chat has ended, you will receive an email with your chat transcript, and the chat conversation will automatically convert to a support ticket. If you would like to continue an ended chat, we encourage you to comment on the support ticket (by replying to the email), rather than starting a new chat conversation. This will avoid creating duplicate tickets about the same topic.