This article applies to the following Content Automation permission levels:
| ✅ Contributor | ✅ Author | ✅ Designer | ✅ Admin |
If you have any questions about Content Automation template restrictions (e.g., unable to add a photo, adjust elements or change text), please contact your administrator, as they are responsible for deciding what functionality is available in the template.
How to get in touch with the support team
For quick and easy assistance, we encourage you to check out the available articles in our Help Center. Simply type a keyword into the search bar at the top of the page to display our relevant guides.
If you are still looking for something in the Help Center, the Support Team is here to answer any questions.
There are several ways to contact our Support team. You can do this either by:
- Reach out via live chat. Live chat is available M-F, 8:30 am-5:00 pm MST.
- Email support@brandfolder.com directly.
When a team member is online, the chat function allows you to instantly start a live conversation with them. During our non-service hours, you will be directed to the contact form, and a team member will get back to you during support hours.
Frequently asked questions
How can I view a chat conversation once a chat session has ended or has been accidentally disconnected?
Soon after a chat has ended, you will receive an email with your chat transcript, and the chat conversation will automatically convert to a support ticket. If you would like to continue an ended chat, we encourage you to comment on the support ticket (by replying to the email) rather than starting a new chat conversation. This will avoid creating duplicate tickets about the same topic.