Brandfolder Support

We're here to make sure your experience with Brandfolder is as best as it can be. Feel free to look around here for help, or simply email support@brandfolder.com or call +1 (720) 744-0300 and we'll get right back to you with an answer!


Knowledge Base

  1. Billing 

    1. Is my credit card safe?
    2. What counts as an asset?
    3. Does Brandfolder offer a fee discount for non-profit organizations?
  2. Integrations 

    1. List of Brandfolder Integrations
    2. Real-time Event Feed Integrations
    3. Google Analytics Integration
    4. Filter out Events from Integrations
    5. Office 365 Groups Event Feed Integration
  3. Making your Brandfolder easy for your Audiences 

    1. How to convert between file types
    2. How do I convert an asset to a new file type?
    3. What files can be converted?
    4. How do I use the Media Player?
  4. Managing a Brandfolder 

    1. How to use Bulk Actions to manage your assets
    2. How to organize your assets into sections
    3. How to create a new section
    4. How to delete a section
    5. How to reorder a section
  5. Managing an Organization 

    1. Establishing your Organization
    2. Assigning your Organization's Owners
    3. Managing your Organization subscription
    4. Simple Workflow
  6. Managing Assets 

    1. How to export your colors to an Adobe Swatch Exchange (ASE) file
    2. Tagging assets for better organization
  7. Managing Collections 

    1. How to use Collections to Manage your Assets
    2. How to create a Collection
    3. How to manage the assets in a Collection?
    4. Where do I manage my Collections?
    5. What can I do in a Collection?
  8. Managing Users 

    1. How to Bulk Invite Users
    2. How to Search for Users
    3. How to Whitelist Domains for Access Requests
    4. Multi-Factor Authentication
  9. Sharing in Brandfolder 

    1. How do I share a search with internal users?
    2. How do I share a single asset with external users?
    3. How do I share a selection of assets with external users?
    4. How do I share a single asset with internal users?
    5. How do I share a selection of assets with internal users?
  10. General 

    1. Different File Formats Explained
    2. What is the maximum file size you accept?
    3. How can I follow a Brandfolder for updates?
    4. Event Feed
    5. Do you offer a white label option?
  11. Creating / Editing a Brandfolder 

    1. What does the public see when looking at a Brandfolder?
    2. How to Bulk Upload Files
    3. How to add attachments to an asset?
    4. Organize assets into subfolders or groups with Pinned Searches
    5. What file formats are supported?
  12. Embedding a Brandfolder 

    1. How to embed your Brandfolder
    2. How-to Install the Wordpress Plugin
    3. How to embed with the Wordpress plugin
    4. Embed Single Assets
  13. All articles 

    1. What does the public see when looking at a Brandfolder?
    2. Different File Formats Explained
    3. Is my credit card safe?
    4. How to embed your Brandfolder
    5. How to use Bulk Actions to manage your assets
    65 articles 

Feedback and Knowledge Base